Policies including warranties, returns, privacy and security | Karus Chains | Silver & Gold Chains for Men
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Karus Chains Policies

Return/Refund/Exchange Policy

If for whatever reason you wish to return your purchase, Karus Chains will offer you a full refund or the choice to swap your returned item for an identical chain or another chain from our store. If the value of the exchanged chain is higher than the returned item, then the customer will pay the balance. If the value is lower, then Karus Chains will pay the customer the balance.

Items must be returned within 30 days of purchase and must be in perfect condition. If the return is the result of a defective product or an error on the part of Karus Chains, then the customer will receive a full refund.

To arrange for a chain to be returned or exchanged, please email info@karuschains.com and state your reason for returning the product. Also let us know if you would like a refund or a replacement. Any returned item must be returned in its original packaging, including the presentation box. 

When we receive the returned chain we will then refund your card in full. Once we have refunded your purchase it normally takes 2 business days for the money to show up on your card.

If you wish to exchange the chain, then you will need to return the chain as outlined above. In relation to the new chain that you wish to purchase, you can order it immediately through our website and we'll get it out to you within 2 working days, or you might want to wait until you have received the refund on the returned chain.

As mentioned previously, if you want to return or exchange a chain, email us at info@karuschains.com and we will reply with full instructions.

If you would rather write to us, then send your letter to:

IMPORTANT: DO NOT SEND RETURNED CHAINS TO THIS ADDRESS

Karus Chains

304 S. Jones Blvd #296

Las Vegas 89107

Nevada

USA

IMPORTANT: DO NOT SEND RETURNED CHAINS TO THIS ADDRESS

Warranty

All silver and gold chains sold by Karus Chains are authentic and of high quality and value.

If any product that you buy from Karus Chains has a defect on delivery, then you may return it immediately for credit or replacement.

All chains sold by us are covered by a 3 month warranty. This covers defective parts as experienced under normal wear and the necessary labor required to repair them. It is important to note that improper repair of warranty service performed by anyone other than Karus Chains and our partners will void this warranty.

Our warranty covers all of our customers in the USA and Internationally.

 

Please note that the 3 month warranty only covers manufacturers’ defects. It does not cover any of the following:

  • Scratches, dents or nicks that are caused by general wear and tear.
  • Water damage is not covered. On our blog we have extensive information on how to look after your gold or silver chain. Click here for more information.
  • Fading or chipping on the chain
  • Lost or stolen parts
  • Damage that resulted from misuse or negligence, i.e. if the item is damaged in any way by the customer and not as a result of a defect in the material or poor workmanship

 

 

Karus Chains Privacy Policy

At Karus Chains we take your privacy and security very seriously. Your information will not be shared with third parties apart from those required to process your order.


What personal information is collected?

When you land on the Karus Chains website you cannot be identified as an individual. Your internet service provider is recognized. While Karuschains.com will track the use of the website by each visitor, each visitor will remain anonymous until such time as the visitor decides to give Karus Chains more personal details. This only occurs at the checkout when the visitor gives their billing details in order to complete a transaction. Such details will only be used as described in this policy.


How will the personal information I submit be used?

The personal information that you provide at the checkout stage will be used by Karus Chains for the following purposes:

·         To ensure that your order is processed efficiently

·         To ensure that Karuschains.com has a record of your transaction

 

Disclosure of your personal information

Karus Chains will not make the data that we have collected on individual visitors available unless we are compelled to do so by a court order, or as a result of unforeseen circumstances where the release of the data is advisable or necessary.

Karus Chains does not sell any customer data to third parties.

If, at any stage in the future, karuschains.com is sold, then personal information will be transferred to the new owner.

 

Consent

By providing your billing information to Karus Chains you are consenting to the use of this information as described in this privacy policy.

 

Cookies

Karuschains.com regularly employs the use of cookies which are used to improve your online experience.

 

Opt-Out

Every now and then Karus Chains may email you information on new products or special offers. If you do not wish to receive such emails, please notify us via email that you wish to opt-out: info@karuschains.com

 

Is it safe to order by credit card on karuschains.com?

Karuschains.com has taken measures to ensure that your credit card payments are secure and confidential. Our website utilises the Shopify platform, one of the most popular and secure shopping cart systems in the world. In the unlikely event of credit card fraud, Karus Chains will work with your credit card company to resolve the issue. In most instances the card holder is not responsible for any charges related to a fraud.

 

Will information I submit in connection with a credit application be protected?

Yes- online credit applications are processed through a secure server using encryption keys.

 

Links to Other Sites

Karuschains.com contains clickable links to third party companies that are not related to our website. Karuschains.com is not responsible for the privacy practices on such third party websites.