So confident are we in the quality of our chains that we offer a 2 year warranty on all chains purchased at Karuschains.com (we also have a 30 day satisfaction guarantee).
Each chain is stamped and Karus Chains follows all FTC guidelines in regards to gold karat content.
The 2 year warranty covers defective parts as experienced under normal wear and the necessary labor required to repair them.
Our warranty covers all customers in the USA and Internationally.
Please note that the 2 year warranty only covers manufacturers’ defects. It does not cover any of the following:
- Scratches, dents or nicks that are caused by general wear and tear
- Water damage is not covered. On our blog we have extensive information on how to look after your chain. Click here for more information
- Lost or stolen parts
- Damage that resulted from misuse or negligence, i.e. if the item is damaged in any way by the customer and not as a result of a defect in the material or poor workmanship
- Improper repair performed by anyone other than Karus Chains
All silver and gold chains sold by Karus Chains are authentic and of high quality and value.
If any product that you buy from Karus Chains has a defect on delivery, then you may return it immediately for a full refund or replacement- see our 30 Day Satisfaction Guarantee for more details.